Return & Refund Policy
At 【请替换：店铺名称】, your satisfaction is our top priority. If your purchase does not meet your expectations, you may return the item under the conditions outlined below.
Return Eligibility
Return requests must be submitted within 30 days of receiving your order.
To qualify for a return, items must:
- Be unused and in their original, pristine condition.
- Include all original packaging, documentation, tags, and parts.
- Be suitable for technical inspection and resale.
Returns submitted without original packaging, or that show signs of damage, wear, or misuse, will not be accepted for a refund.
Non-Eligible Returns
The following items cannot be returned:
- Customized or made-to-order products.
- Digital media and downloadable software.
- Gift cards and promotional codes.
- Discontinued, clearance, or final sale items.
- Items damaged after delivery due to customer misuse or accidents.
Cancellation Policy
You may cancel your order within 24 hours of placement. To request a cancellation, please contact us promptly at 【请替换：客服邮箱】.
Refund Processing
After we receive and inspect your returned item to confirm eligibility, approved refunds will be processed within 7 to 10 business days and credited to the original payment method. Please note that your bank or credit card company may require additional time to complete the refund process.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. Shipping fees for returns will be calculated and displayed at checkout for your reference.
Delivery Timelines
Order processing typically takes 2 to 4 business days. Shipping transit generally takes 7 to 15 business days.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please keep all original packaging materials and contact us immediately at 【请替换：客服邮箱】 so we can resolve the issue promptly.
If you have any questions about our Return & Refund Policy, feel free to reach out to our customer support team at 【请替换：客服邮箱】.